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WHO WE ARE
Our Story
Since day one, we’ve been working tirelessly in order to expand our product offerings and make our customers experience even better. We’re proud of how far we’ve come, yet remain committed to performing even better.
Our collections are carefully selected. Delivery options and payment methods generous and flexible. Browse through our product gallery and experience shopping with FefiFasionshop for yourself. Please don’t hesitate to contact us with questions, comments or suggestions.
SHIPPING AND DELIVERY
What You Need to Know
1.Received your order request
After processed your payment and received your order request, we will email you to confirm this order. And then, we will prepare the items in your order.
2.Processing time
In this part, we kindly ask about 3-5 business days for the quality control and arrange a suitable shipment. After the package ship out, we will send you an email about the delivery information.
3.Shipping time
The actual shipping time to destination countries is based on the shipping method in your order.
A: DHL Shipping: 3 - 5 business days
B: FedEx Shipping: 5 - 7 business days
Note: The public holidays, destination countries and couriers will be affected the shipping time too .
RETURNS AND REFUNDS
How It Works
Return
Fefi Fashion Shop strives to provide an amazing shopping experience and superior customer service. If for any reason you are not content with your order, we gladly accept returns and exchanges within 30 days from the date of shipment and in new, unused condition with original packaging. Some items purchased through special promotions may be final sale, and therefore not eligible for exchanges or returns (please refer to promotion disclaimers for the terms of each offer). You must contact us at fefifashionshop@gmailcom prior to return/exchange products to us. We will not process your refund or exchange request without early notification.
Refund
If you are not satisfied with our products, you can choose to be refunded the cost you paid for any of your initially ordered items if they have been returned in original condition to our warehouse. Shipping cost is non-refundable unless the item is found to be faulty or damaged due to our fault. Please contact our customer support for refund assistance.
PRIVACY POLICY AT FEFI FASHION SHOP
Trust Us with Your Information
FeFi Fashion Shop respects the privacy of our visitors/customers, which is extremely important to us. We take your online safety seriously. To better serve you and to make you understand how your information is used on our site, we have explained our privacy policy below.
1. The information we collect
We believe it's important for you to know what types of information we collect when you use our site. The information includes your Email, Name, Company Name, Street Address, Post Code, City, Country, Telephone Number, Password and so on. We collect this information in several different ways; to begin with, we use cookies that are needed to compile and aggregate non-personally identifiable information about the visitors to our web site. Personally identifiable information consists of information that is unique to you, such as credit card number and bank account numbers. The information is unique to you.
2. The use of information
Help us make this site easier for you to use by not having to enter information more than once.
Helps you quickly locate information, products, and services.
Helps us create content on this site that is most relevant to you.
Alert you to new information, products, and services that we offer.
After registering, you will receive our newsletters with information about sales, coupons, and special promotions. You can unsubscribe by using the link from any email newsletter or your personal subscribe setting after logged in.
Registration and Ordering:
During registration, you will be prompted to provide us your name, shipping and billing address, phone number, email address and credit card number. In addition, we may also ask you for your country so that we can comply with applicable laws and regulations, and we might also ask for your gender. These types of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and our site, and for internal marketing purposes. If we encounter a problem when processing your order, we may use the personal information you provide us with to contact you.
Email Addresses:
You register for placing an order and receiving free promotional notices; we notify you when we receive a new brand, or new product style; to get there great offers, you simply sign up for our email newsletter. Your participation in a contest is completely voluntary, and you may choose whether to participate and disclose information to us.
3.How do we protect your information?
Customers are responsible for their own username and password safety and security on FeFi Fashion Shop. We recommend choosing a strong password and changing it frequently. Please do not use the same login details (email and password) across multiple websites.
That said, we do implement a variety of security measures including offering the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Our servers and website are security scanned and fully verified externally by McAfee Secure from Symantec on a daily basis to protect you online.
4. Privacy Security
Customers must protect their own password and user safety and security on our site. We highly recommend that passwords are changed frequently and that a combination of numbers and letters are used. Please do not use the same login details (email and password) as other websites.We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. To protect our customers online we use the latest in encryption technology, and all employees that we do hire have to sign a confidentiality agreement that forbids them from disclosing any information to which the employee has access, to other individuals or entities.
5. What kind of email do you send to the customer?
We send email content to our customers that may include following:
Transaction mail, Shipping notification, Weekly deal, Promotion, Activity.
6. How do I unsubscribe?
You can unsubscribe by using the link from the top of any email newsletter or your personal subscribe setting after logging in.
